Terms of Use

Introduction

These Terms of Use (the “Terms”) are a legally binding agreement between you and Nalumi (“we”, “us”, “our”). They govern your use of the Nalumi service, including the website nalumi.app, the web application and all related content and features (together, the “Service”).

By creating an account, creating your beauty profile, buying a subscription or otherwise using the Service, you confirm that you have read and agree to these Terms, together with our Privacy Policy, Subscription Terms and Refund Policy. If you do not agree, please do not use the Service.

About the Service

Nalumi is a personal skincare and beauty assistant. Based on your beauty profile — such as your skin type, goals, preferences and budget — and, if you choose, photos of your face, the Service offers:

• a cosmetic face scan that shows what is visible on your skin in a photo — such as tone, redness, spots and texture — with scores and how they change over time;
• personalised skincare and beauty tips;
• a suggested morning and evening routine;
• cosmetic product suggestions matched to your skin type, goals and budget;
• an AI chat with a beauty assistant for everyday skincare questions;
• a routine tracker and self-reported check-ins on how your skin feels;
• recognition of products from photos of their packaging, so you can review what you already use.

We regularly improve the Service and may add, change or remove features and content at any time. The Service is intended for personal, non-commercial use only.

Cosmetic Guidance — Not Medical Advice

Nalumi is a cosmetic and lifestyle service. It is not a medical service or a medical device, and nothing in the Service is medical, dermatological or pharmaceutical advice.

• The Service does not diagnose, treat, cure or prevent any skin condition or disease, and it does not replace a dermatologist, doctor, pharmacist or other qualified professional.
• Routines, tips and product suggestions are general cosmetic information based on the answers you give us. They are not tailored to your medical history and are not an assessment of your skin.
• Face scan results are automated cosmetic estimates of how your skin looks in a particular photo. Lighting, camera, make-up and angle affect them. They are not a skin examination and do not identify or assess any condition or disease.
• Your routine tracker and skin check-ins are personal notes to help you stay consistent; they are not clinical measurements.
• If you have a skin condition (for example, acne that worries you, eczema, rosacea or psoriasis), are pregnant or breastfeeding, take medication or are undergoing medical treatment, speak to a doctor or dermatologist before changing your routine.
• Do not delay or ignore professional medical advice because of anything you read in the Service.

We do not make any health claims about the Service or any product it mentions, and we cannot guarantee any particular cosmetic result.

Using Products Safely

You are responsible for deciding which products to use and how to use them. Before trying anything new, we recommend that you:

• do a patch test on a small area of skin and wait to see how your skin reacts;
• read the full ingredient list and check it against any allergies or sensitivities you know of;
• follow the manufacturer’s instructions, warnings and recommended frequency of use;
• introduce new products gradually rather than all at once.

If you notice redness, burning, itching, swelling or any other reaction, stop using the product straight away and seek advice from a pharmacist, doctor or dermatologist. In case of a severe reaction, contact emergency services.

Face Photos and Scans

Face scans are optional. Before your first scan we ask for your separate consent to process your face photos, and the scan feature works only after you give it. By scanning, you confirm that the photo shows you, that you are at least 18 years old and that you have the right to share it.

• Do not scan other people, including children.
• We use your photos only to produce your scan results and show your progress. We do not use them to identify you, do not sell them and do not use them to train AI models.
• You can delete any scan at any time in the app, withdraw your consent (which deletes all your scans) or delete your account.

How we collect, store and destroy face photos is explained in our Biometric Data Policy, Consumer Health Data Policy and Privacy Policy.

Beauty Assistant

The beauty assistant in the Service generates its replies automatically using artificial intelligence. By using it, you understand and agree that:

• replies may be incomplete, generalised or occasionally wrong, and are not a substitute for advice from a qualified professional;
• the assistant cannot examine your skin; it relies on what you tell it and on a short summary of your profile, scan scores and routine;
• you should not share unnecessary personal details, such as your full medical history or information about other people;
• you will not use the assistant to create unlawful, harmful or abusive content.

Third-Party Products and Retailers

Nalumi does not make, sell or ship cosmetics. The Service may mention brands and products or link to third-party websites and shops so you can learn more about them.

• Product suggestions are based on your beauty profile and are not paid placements or sponsored recommendations.
• If you buy a product, you enter into a contract directly with the seller. Price, availability, delivery, returns, product quality and safety are the seller’s and manufacturer’s responsibility, not ours.
• Product descriptions, ingredients and formulations may change without our knowledge; always check the current information on the packaging or the seller’s website.
• Brand names, product names and trademarks belong to their respective owners. Their mention in the Service does not imply any affiliation with or endorsement by those owners.

Eligibility and Your Account

You must be at least 18 years old to use the Service.

You sign in with your email address using a secure one-time link. You are responsible for keeping your email account secure and for everything that happens under your Nalumi account. Let us know straight away if you think someone has accessed your account without permission.

Your Information and Content

Your beauty profile answers, face and product photos, scan results, chat messages, routine entries and skin check-ins (“Your Content”) remain yours. You give us a limited, non-exclusive licence to store and process Your Content only to run and improve the Service for you, as explained in our Privacy Policy.

Your Content is private: we do not publish it or show it to other users. You can delete your scans in the app and delete your whole account at any time in Settings → Privacy.

Acceptable Use

When using the Service, you agree not to:

• use the Service for any unlawful purpose or in breach of these Terms;
• present content from the Service as professional medical or dermatological advice to others;
• copy, redistribute, sell or publicly display routines, guides or other content of the Service without our permission;
• reverse engineer, scrape, overload or interfere with the Service or its security;
• share your account with others or resell access to the Service.

We may suspend or close the accounts of users who break these rules.

Intellectual Property

The Service, including its design, routines, guides, texts, illustrations, software and the Nalumi name and logo, is owned by us or our licensors and protected by intellectual property laws. Third-party trademarks mentioned in the Service remain the property of their owners.

Subscriptions and Payments

The Service is available with a paid subscription; there is no free plan. You can choose Weekly (US$7.99 per week) or Yearly (US$49.99 per year), either of which may start with a 3-day free trial, after which the plan price is charged automatically. Subscriptions renew automatically until you cancel, which you can do at any time in Settings → Subscription or by emailing support.

All purchases are subject to our Subscription Terms and Refund Policy.

Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we do not promise that the Service will be uninterrupted or error-free, that its content will suit your skin, or that you will achieve any particular cosmetic result.

To the fullest extent permitted by law, we are not liable for any reaction, irritation or other outcome caused by products you choose to buy or use, for the acts of third-party sellers or manufacturers, or for indirect, incidental or consequential damages arising from your use of the Service. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Termination

You may stop using the Service and delete your account at any time in Settings → Privacy. Deleting your account does not cancel an active subscription — please cancel it first, as explained in our Subscription Terms; the app will remind you if a subscription is still active. We may suspend or end your access if you breach these Terms or if the law requires us to.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page with an updated date at the top; for important changes we will also let you know by email or in the Service. If you keep using the Service after the changes take effect, you accept the updated Terms.

Governing Law

These Terms are governed by the laws of __GOVERNING_LAW__, without prejudice to any mandatory consumer protection rules of your country of residence.

Dispute Resolution

If you have a concern, please contact us first at [email protected] — most issues can be solved quickly by email. If we cannot resolve a dispute informally within 60 days, then, to the extent permitted by the law that applies to you:

• the dispute will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in a small claims court;
• you and we each agree to bring claims only on an individual basis and not as a plaintiff or class member in any class, collective or representative action;
• you may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms.

This section does not apply where the law of your country or state does not allow it, and it does not limit your rights as a consumer to bring proceedings in the courts of your place of residence where such rights cannot be waived.

Contact

Have a question about these Terms? Get in touch — we’re glad to help.