Refund Policy

Overview

This Refund Policy explains how to cancel a subscription and when you can ask for a refund for purchases made directly on our website nalumi.app. It is part of our Terms of Use and Subscription Terms.

Nalumi does not sell cosmetics. Returns and refunds for products you buy from third-party shops are handled by those sellers under their own policies.

1. Cancelling Your Subscription

You can cancel at any time in your account settings or by emailing [email protected]. To avoid the next charge, cancel at least 24 hours before your trial or current billing period ends.

Once cancelled, your subscription will not renew and you keep access until the end of the period you have already paid for.

2. When You Can Request a Refund

You can ask for a refund if:

you were charged after cancelling your subscription on time, because of a technical or processing error;
you were charged twice for the same period; or
you could not use the paid features because of a technical problem on our side that our support team could not fix.

The request must concern a purchase made directly on our website and be sent within 14 days of the charge.

3. How to Request a Refund

Send an email to [email protected] with the subject “Refund request” and include:

the email address you used for the purchase;
the date and amount of the charge;
the payment method (for example, bank card or PayPal);
a receipt or other proof of payment, if you have one;
a short description of the issue.

We will review your request and reply by email with our decision. Approved refunds go back to the original payment method and usually take up to 30 days to arrive, depending on your bank or payment provider.

4. Exclusions

Unless the law requires otherwise, we do not refund:

subscription periods that have already started because the subscription was not cancelled in time;
partly used subscription periods;
requests for personal reasons not related to a technical problem, such as a change of mind or not using the Service;
cosmetic results that did not meet your expectations, or reactions to products bought from third parties;
purchases made through the Apple App Store, Google Play or other third-party platforms — please contact those platforms directly.

In exceptional cases we may, at our sole discretion, consider requests outside this Policy on an individual basis; doing so does not create an obligation for future requests.

Note for EU, EEA, UK and Switzerland Residents

If you live in the EU, EEA, UK or Switzerland, you have a legal right to withdraw from a contract for digital services within 14 days of entering into it, without giving a reason.

When you buy a subscription, you expressly ask us to start providing the Service immediately and acknowledge that you lose your right of withdrawal once the Service has been fully provided. If you withdraw within the 14-day period after the Service has started, you may be entitled to a proportional refund for the unused part of the paid period.

To use this right, send a clear statement of your decision to [email protected] within the withdrawal period.

Note for Certain U.S. Residents

If you live in California or Connecticut, you may cancel your purchase at any time before midnight of the third business day after the transaction date and receive a full refund of the amount paid.