Subscription Terms

1. Plans and Pricing

Nalumi is a paid subscription service; there is no free plan. One subscription unlocks the whole Service — face scans, your personal routine, product matches and the Nala assistant. You can choose between two plans:

• Weekly — US$7.99 per week, renewing every week;
• Yearly — US$49.99 per year, renewing every year.

• Prices are charged in U.S. dollars. The exact amount, the billing period and the renewal terms are always shown on the checkout screen before you confirm your purchase.
• The final amount may include taxes that apply in your country; your bank or payment provider may also charge its own fees (for example, for currency conversion).
• Your subscription renews automatically at the end of each billing period at the price of your plan until you cancel it.

We may change subscription prices in the future. If we do, we will tell you in advance and the new price will apply only from your next billing period. If you do not accept the new price, you can cancel before it takes effect.

2. Free Trial

Each plan may be offered with a 3-day free trial. Whether a trial is included is always shown on the checkout screen before you pay.

• During the trial you get full access to the Service and are not charged.
• When the trial ends, your subscription starts automatically and you are charged the full price of the plan you chose — US$7.99 for Weekly or US$49.99 for Yearly — and then at the start of every new billing period.
• To avoid being charged, cancel any time before the trial ends. We will email you a reminder about a day before your first charge.
• We may limit free trials to one per person. If no trial is shown at checkout, your paid subscription begins straight away.

3. How Purchasing Works

Step 1 — Your beauty profile. Before buying, you can tell us about your skin type, goals, preferences and budget. We use your answers to prepare your personal routine and to show you the plan that fits you best.

Step 2 — Choosing a plan and paying. On the checkout screen you pick a plan, enter your email address and payment details and confirm the purchase. Payment methods may include bank cards, PayPal and other options shown at checkout. By confirming, you agree to the displayed price, billing period and automatic renewal.

Step 3 — Access. You get access as soon as your payment or free trial goes through. We email you a confirmation with a sign-in link, an order summary and instructions for managing or cancelling your subscription.

Checkout and subscription management are provided by FunnelFox, and payments are processed by its payment partners (for example, card processors, Apple Pay or PayPal) under their own terms. The charge on your bank statement will refer to Nalumi.

4. Payment Method and Renewals

When you buy a subscription, you authorise us and our payment providers to charge your payment method:

• at the moment of purchase, or when your trial or introductory period ends;
• at the start of every new billing period for automatic renewals;
• for any taxes that apply.

Please keep your payment method valid and up to date. If a renewal payment fails, we may try to charge it again; if it still does not go through, premium features will be paused until the payment is completed.

5. Cancelling Your Subscription

You can cancel your subscription at any time:

• in the Nalumi web app under Settings → Subscription; or
• by emailing [email protected] from the address you used for the purchase — we will confirm the cancellation by email.

To avoid being charged for the next period, cancel any time before your current trial or billing period ends. After you cancel, you keep access until the end of the period you have already paid for, and no further charges will be made.

Please note: deleting your account or simply not using the Service does not cancel your subscription — cancel it first, then delete your account in Settings → Privacy. Subscriptions bought on our website cannot be managed through the Apple App Store or Google Play.

6. Refunds

Refunds are handled under our Refund Policy, which also explains the statutory rights of consumers in the EU, EEA, UK, Switzerland and certain U.S. states.

Contact

If you have a question about your subscription, a charge or your account, write to us at any time.